Getting Started
How do I login to my Krystal Client Area using Krystal Identity?
How to contact Krystal (sales & support) and what details to provide
How do I login to my hosting's cPanel control panel?
How much CPU and RAM does my website need?
Do you offer a discount for charities?
Krystal hosting plans - account resource limits
What backups do I get with my account?
How can I find my servers host name?
All about our Free Domain offers
How do I login to my webmail?
Monitoring & managing your disk usage
How do I setup Two-Factor Authentication (2FA) in Krystal Identity?
Setting an account security question
I'm unable to access my Krystal Client Area
What is VPS hosting and is it right for me?
Unlimited hosting vs reseller – Choosing the right hosting plan
How do I change my hosting package?
How to add Contacts and Sub-Accounts to your Krystal Client Area
How to change your VPS root password
Submitting and receiving sensitive data in a support ticket
How to switch from Composer Version 1 to Version 2
My accounts been suspended - what can I do?
What support is included with my hosting?
How do I setup Two-Factor Authentication (2FA) on my WHM account
How to Create a Screen Recording
How do I setup Two-Factor Authentication (2FA) on my cPanel account
Changing your cPanel (or WHM) password and finding your cPanel username
Can Krystal design or modify my website for me?
Web Hosting
How to disable LiteSpeed connection timeouts
What file and directory permissions should I use for my web files?
Where should I upload my website files?
How to clear your web browser cache
Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)
How to flush your computers DNS cache
How to disable LiteSpeed server caching
Understanding file and directory permissions
Firewall blocked - I'm getting 403 errors, unable to connect or timeouts
How do I view my website to test it before changing my name server DNS?
My website has been hacked!
How to view your web browsers developer tools and error console
Request a LiteSpeed API key
Managing domain redirection in cPanel
I'm getting a 500 Internal Server Error
Turn on compression to optimise your site
Changing my websites address
"Cannot Verify Server Identity" SSL error
Adding Google verification entries in to DNS
My website is showing a default web page
Redirection not working, or unexpected redirection occurring
Network troubleshooting
How to upload files using Cyberduck with FTPS and SFTP
Penetration Testing
How to use PING
Creating custom error pages
How to Turn Your Website Off
Using GIT via SSH
How to use TRACEROUTE
How to point a domain at an external web service
How to upload files using WinSCP with FTPS and SFTP
My site seems to be down, what can I do?
Using Google reCAPTCHA to secure forms on your site
How to make all traffic to your site use either the www or non-www version of your domain
How to add 301 (Permanent) and 302 (Temporary) redirects
Preview Your Website Before DNS Changes
Steps to cleaning malware
How to force a site to use SSL ( HTTPS:// )
Reissuing your SSL certificate using cPanel SSL/TLS
How to find your server and PHP error log files
How to check your account resource limits (503 or 508 errors)
PCI Compliance Scans - False Positives
PCI Compliance
Can I have a dedicated IP address for my website?
Hosting or streaming video
Support for memcached and redis
WordPress
How to install the Wordpress Litespeed cache plugin
How to disable the WordPress CRON job and set it up in cPanel
Fixing WordPress mixed content issues
How to optimise your WordPress site
Configuring Redis Object Caching using Litespeed Cache
How to Fix Image Upload Issues in WordPress
How to Fix Slow Admin Panel in WordPress and Magento
How to Update WordPress URLs
Securing and hardening Wordpress
How to restore a WordPress site
How to check and increase your WordPress site's memory limit
View PHP errors in WordPress by enabling wp-debug mode
How to use SVGs in WordPress
Using SMTP to send emails from WordPress
Using the LiteSpeed Cache Image Optimisation tool in WordPress
How to optimise your WordPress database
Setting up the LiteSpeed Cache crawler
Reinstalling WordPress Core Files Using WP-CLI
"Error Establishing a Database Connection" in WordPress
Reset a WordPress password using phpMyAdmin
Clearing LiteSpeed Cache on WordPress
How to move a site from WordPress.com to self-hosted (wordpress.org) on Krystal
How to reset your Wordpress password
Configuring Litespeed Cache
Change your email account password or mailbox quota
Configure your email client
Email troubleshooting
The cPanel Default Address and why catch-all mailboxes are a bad idea
Creating autoresponders using cPanel
Gmail SPF Checks/Failures
Checking if an email was sent successfully using the Track Delivery tool
What is the maximum email attachment size?
Improving mail deliverability with SPF, DKIM and DMARC
Adding a new cPanel email account
How to configure Email Routing and MX records for Google Mail
Setting up Email forwarding
Mail Clients
Setting up Microsoft Outlook (Windows)
Setting up Mail on an iPhone or iPad
Setting up Microsoft Outlook on Apple iPhone & Android
Setting up Microsoft Outlook (Apple Mac OSX)
Setting up BlueMail for email on Android
Setting up Gmail for email on Android
Setting up Mozilla Thunderbird
Setting up email on an Apple Mac using Mail
How to configure K-9 Mail for Android using IMAP
How to configure GMail to fetch and send cPanel email
How to configure Airmail 3 for IMAP in macOS
Android - SSL Errors on older Devices
SpamExperts
SpamExperts (10 of 11) - Ways to manage spam
SpamExperts (1 of 11) - An overview
SpamExperts (4 of 11) - Clearing the callout cache
SpamExperts (9 of 11) - Creating SpamExperts logins
SpamExperts (5 of 11) - Filter settings
SpamExperts (2 of 11) - How to configure MX records and local/remote mail routing in cPanel
SpamExperts (11 of 11) - How to disable SpamExperts filtering
SpamExperts (7 of 11) - Checking your delivery logs
SpamExperts (8 of 11) - Whitelisting and Blacklisting senders
SpamExperts (6 of 11) - Checking your Spam Quarantine
SpamExperts (3 of 11) - Configuring mail destinations for correct mail delivery
Domains
How do I transfer a domain to Krystal?
How do I assign nameservers to a domain?
How do I setup custom nameservers?
How do I transfer a domain away from Krystal
Understanding Primary, Alias (or Parked), Addon and Sub domains
What are Krystal's NameServers?
Useful DNS tools during configuration, migration and propagation
How to manage domain renewal and auto-renewal
Setting up Reverse DNS (RDNS) PTR records for VPS or Dedicated servers
Domain ownership verification
How to reduce your number of unique websites
The difference between a sub-domain and a sub-directory or folder
What happens when domains are left to expire
What is a domain name?
How to check and update your domains contact details
Do I need a domain privacy service?
How to add a new website as an Addon domain
Managing DNS using cPanel Zone Editor
How to add a domain as a website Alias
How to add a new website as a Subdomain
Verifying and Adding Remote domains to cPanel
Reseller Guides
Reseller Hosting - Start Here
Reseller Hosting - Top Tips and Essential Reading
What do I get with Krystal reseller hosting?
Managing WHM Feature Lists
How do I access WHM (Web Host Manager)?
Managing WHM Packages
Customising the Account Suspension template in WHM
Creating a new cPanel account within WHM
Reselling .eco domain names
WHMCS
WHMCS - Start Here - Installation and Setup Index
Obtaining your WHMCS license
Installing WHMCS manually
Completing the WHMCS post-installation wizard
Securing/Hardening your WHMCS installation
Setting up the WHMCS CRON job
Setting up the WHMCS Updater
Setting up WHMCS backups
Connecting WHMCS to WHM for cPanel provisioning and management
Adding a WHMCS Payment Gateway
Setting up WHMCS domain provisioning using the Krystal Domain Reseller Module
Setting up Domains and Domain Pricing in WHMCS
Branding WHMCS to customise the look and feel
Creating a WHMCS Product
Order and Client Management
WHMCS Support ticket email piping
Enabling Ioncube loader (and other PHP extensions)
Initial WHM configuration
cPanel
Measuring and reducing disk usage in cPanel
How do I get a free Lets Encrypt SSL certificate for my website?
How to import a large database into MySQL
How to change your primary cPanel hosting account domain
What happens if I exceed my plans disk space allowance?
How to backup a databases from the command line
My database isn’t showing in PHPMyAdmin
File Transfer Protocol (SFTP & FTP/S) - how to add FTP accounts
Setting up CRON jobs
Changing your PHP Version, PHP Extensions, PHP Functions and PHP Options
How to export a database using phpMyAdmin
Calendars and Contacts - cPanel version 120
Installing an SSL on your shared cPanel account.
How to import a database using phpMyAdmin
How to create a MySQL database and users
Using cPanel Directory Privacy
All about cPanel backup & restore
How to configure cPanel contact information
Using cPanel File Manager
Jet Backup
JetBackup - How to view queued jobs and email notifications
JetBackup - Restoring your Home Directory from a backup
JetBackup - Restoring a full account backup
Restoring a Wordpress Website
Jetbackup - Restore or download an email account backup
JetBackup - Restore or download a database backup
cPanel Advanced Topics
How do I enable Redis on my Premium PCI-DSS compliant hosting account?
How to connect to a MySQL database using an SSH Tunnel
How to use public/private keys for SSH and SFTP (MacOS)
How to use public/private keys for SSH and SFTP (Windows)
Shell access to your server using SSH (PuTTY for Windows)
How do I enable and disable SSH (Secure SHell) access?
How to connect to MySQL using MySQL WorkBench
How to block bad spiders from wasting bandwidth
How to connect to a MySQL database from an external host
How to view AWStats without logging into cPanel
How to connect to a MySQL database using an SSH Tunnel
How to use public/private keys for SSH and SFTP (MacOS)
How to use public/private keys for SSH and SFTP (Windows)
Shell access to your server using SSH (MacOS Terminal)
How to connect to a MySQL database using PHP
Getting Started with Onyx
Onyx Plan Resource allocation - How do I increase my sites resources?
Onyx Resources - CPU, RAM, Storage and Containers Explained
Managing WordPress updates
How to force HTTPS (SSL) on your Onyx Site
Connecting to your site using SSH / SFTP
Using KARMA to export WordPress sites from a cPanel account in to Onyx
Assumptions of the Onyx platform
Why does my Onyx visitor count show as higher in Onyx than my Analytics tool?
Re-installing the default plugins and other Onyx tools
How to Contact Onyx Sales and Support
Onyx WordPress site importer - Importing a site using SSH
Unable to create directory uploads
Connecting to your Onyx Database via MySQL WorkBench
Managing sub-user accounts
Onyx Web Hosting Guides
How to disable the WordPress CRON job and set it up in Onyx
Managing files using Onyx File Manager
Setting and managing up Onyx CRON jobs
user.ini - Changing PHP settings and restarting PHP
How we define a Unique visitor
What IP address do connections from Onyx come from?
How to check your PHP settings values
Viewing the Onyx logs
