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Billing & Sales

​How to Pay an Invoice

If you have an outstanding invoice, you can pay it quickly through the Krystal client area. This guide walks you through finding your invoice and completing payment by card, PayPal, or bank transfer.…

Updated 1 week ago by Jordan Jones

How quickly will my purchase be processed?

Once you've signed up to your new cloud, premium/business & reseller accounts, your accounts will be created within a few minutes of making your purchase.

Updated 6 days ago by Jordan Jones

How to cancel your cPanel hosting package

Domain renewals are independent of your cPanel and must be cancelled separately if you do not want them to renew. Find out more here.

Updated 6 days ago by Jordan Jones

How to update your payment card details

Learn how to add a card to your account or update your card details. You will need to visit your Krystal Client Area. See more here.

Updated 6 days ago by Jordan Jones

How to Check if Your Domain or Hosting Service is Due for Renewal

If you've received an email about a renewal or payment and you're not sure whether it's genuine, you can quickly check your actual renewal dates and any outstanding invoices in the Krystal client are…

Updated 5 days ago by Jordan Jones

What Payment Methods Does Krystal Accept?

Krystal accepts payments via credit or debit card, bank transfer and PayPal. Add your credit or debit card details to automate invoice payments.

Updated 4 days ago by Jordan Jones

How Do I Change My Billing Frequency?

If you'd like to switch the billing frequency on your web hosting service - for example, moving from monthly to annual billing or vice versa - you'll need to raise a ticket with our support team and…

Updated 6 days ago by Jordan Jones

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