How quickly will my purchase be processed?
When you buy a new service, upgrade an existing one, or register a domain with us, the time it takes to process depends on what you've ordered. This article explains what to expect for each type of purchase, and what to do if something hasn't arrived when you'd expect it to.
New Shared, Premium/Business & Reseller accounts
Once you've signed up to your new service, it will automatically create within a few minutes. Your welcome email, including your login details, will be sent to you once the account has been set up.
Hosting upgrades
Upgrades within the same type of hosting (for example, moving from Shared - Amethyst to Shared - Ruby) are instant and do not cause any downtime.
Upgrades between hosting types (for example, Shared to Premium/Business, or Premium/Business to Reseller) involve moving your account to a different server, and will be carried out by a technician at a time that suits you. We'll be in touch once the order has processed to advise on the next steps.
VPS services
VPS services are activated instantly once payment has been received. If your order is flagged for manual review, we'll be in touch to confirm the next steps before your service is set up.
Domain purchases
Domain purchases are normally processed within a few seconds. If there's an issue that prevents your domain from registering on our end, we'll get in touch to let you know the next steps. If your domain doesn't appear in your client area after purchase, please contact us and we'll resolve it.
Domain transfers
A lot needs to happen for a domain transfer to take place. Depending on external factors (including your existing registrar), transfers can take anywhere from a few minutes to a few days.
We have dedicated guides covering the full process:
Unlike some companies, we don't charge for transferring domains away.
If your hosting hasn't been created or your welcome email hasn't arrived
You should receive your welcome email and cPanel login details within 30 minutes of completing your order. If you haven't, there are a few common reasons:
- The domain name on your order is already in use on another package on our systems
- Your order is being held for manual review (see "Things to note" below)
- Your payment is still clearing (most common with bank transfer)
If more than 30 minutes have passed and none of the above seem to apply, please get in touch and we'll help get you up and running.
Things to note
Bank transfer payments can take one to two working days to clear, and your service won't be activated until the payment reaches us. If you need your service sooner, we'd recommend paying by card or PayPal instead. You can read more in our payment methods guide.
Orders held for manual review mean that something on your order didn't pair up correctly. We'll be in touch shortly to confirm the next steps.
For help paying an invoice in the client area, see our how to pay an invoice guide.
Still need help?
If you have any questions, or your order isn't processing as expected, get in touch at support@krystal.io or call 020 8050 1337 (Monday to Friday, 9am to 8pm, excluding bank holidays).
