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How to disable LiteSpeed connection timeouts

LiteSpeed is the web server we use on all our hosting servers instead of Apache. Find out how to disable LiteSpeed connection timeouts here.

Updated 3 years ago by Ben Oates

What file and directory permissions should I use for my web files?

This article details the correct permissions for your hosting files and directories. We have other articles on understanding file and directory permissions.

Updated 4 minutes ago by Ben Oates

Where should I upload my website files?

Where to upload your website files on a cPanel account - the short answer is public_html - and how the home directory is structured.

Updated 7 hours ago by Ben Oates

How to clear your web browser cache

Web browsers cache a lot of data - they can store cookies, pages, images, even DNS data locally on your device. This will eliminate browser-related issues.

Updated 3 years ago by Ben Oates

Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)

FileZilla is a popular open-source File Transfer Protocol (FTP) client with versions for Windows, macOS and many desktop distributions of Linux. Read more here.

Updated 5 months ago by Ben Oates

How to flush your computers DNS cache

When DNS changes are made they occur instantly on our nameservers. However, it may be some time before your computer sees the changes. See more here.

Updated 6 months ago by Ben Oates

How to disable LiteSpeed server caching

LiteSpeed is the web server we use for our shared servers instead of the usual Apache, and one benefit of this is the caching that is included within LiteSpeed.

Updated 3 years ago by Ben Oates

Understanding file and directory permissions

When you add files and directories to your web hosting space they are assigned permissions - so the server knows who should be allowed access. Read more here.

Updated 3 years ago by Ben Oates

Firewall blocked - I'm getting 403 errors, unable to connect or timeouts

If you find that you are unable to open your website, it just times out or takes too long to respond. You should connect to Webmail or cPanel. See how here.

Updated 4 minutes ago by Ben Oates

My website has been hacked!

What to do if your website has been compromised: locking it down, scanning for malware, restoring clean files, and hardening permissions and the database.

Updated 7 hours ago by Adam Thacker

How to view your web browsers developer tools and error console

Most modern browsers have a JavaScript error console built-in, usually within the developer tools functionality. This guide shows it in the most common browser.

Updated 3 years ago by Ben Oates

Request a LiteSpeed API key

Request a LiteSpeed API key. From WordPress LiteSpeed Cache plugin version 3.x you'll need to obtain an API key in order to use the off-site services. Read more here.

Updated 3 years ago by Ben Oates

Managing domain redirection in cPanel

cPanel has a number of different methods for redirecting domains - we have separate guides that explain each method. Find out more information here.

Updated 5 minutes ago by Ben Oates

I'm getting a 500 Internal Server Error

If you see an Internal Server Error, it means something has likely gone wrong on the website, however, there is usually no specific error message. See more here.

Updated 3 years ago by Ben Oates

Turn on compression to optimise your site

How to enable compression so your server compresses content before sending it to visitors, for a faster site.

Updated 7 hours ago by Ben Oates

Changing my websites address

There are many reasons why you might want to change your websites address. Setting up your site in a sub-domain could be one of those reasons, see more here.

Updated 7 hours ago by Ben Oates

"Cannot Verify Server Identity" SSL error

Why devices began showing a "Cannot Verify Server Identity" SSL error after Let's Encrypt dropped its older root CA in September 2021, and how to resolve it.

Updated 4 minutes ago by Ben Oates

Adding Google verification entries in to DNS

How to add the TXT record Google asks for to verify your domain for Analytics and Search Console.

Updated 7 hours ago by Ben Oates

My website is showing a default web page

If you have recently moved your domain to Krystal, then it is likely that you tried to browse to your domain before you had uploaded your website.

Updated 3 years ago by Ben Oates

Redirection not working, or unexpected redirection occurring

Redirection, when set up using the cPanel redirection tools, places Apache mod rewrite instructions in a special file called .htaccess

Updated 3 years ago by Ben Oates

Network troubleshooting

An index of guides for diagnosing network problems that stop you reaching your site, starting with flushing your DNS cache.

Updated 7 hours ago by Ben Oates

How to upload files using Cyberduck with FTPS and SFTP

Cyberduck is a popular commercial FTP/SFTP client for Windows and macOS. The screenshots in this guide are from the Windows version, see more here.

Updated 3 years ago by Ben Oates

Penetration Testing

Penetration testing or Pen testing is the process by which a computer system, network or web application is systematically tested to identify and resolve security weaknesses. Read more here.

Updated 3 years ago by Ben Oates

How to use PING

This article is part of our network troubleshooting series and covers the use of PING. The PING command allows you test whether a remote device works online.

Updated 3 years ago by Ben Oates

Creating custom error pages

Visitors to your site will be expecting to see the correct content. But, sometimes things go wrong, for example, they may have clicked an old link. Read more here.

Updated 3 years ago by Ben Oates

How to Turn Your Website Off

Four ways to take your website offline temporarily or permanently: .htaccess IP restriction, removing files, changing DNS, or maintenance mode.

Updated 7 hours ago by Adam Thacker

Preventing resource issues from Bots and crawlers

Bots and crawlers make up a significant portion of website traffic, driving up resource usage. While some crawlers like Google and Bing are essential for SEO, many others - particularly AI scraping bots - may be unwanted. This guide covers methods to optimize and control crawler access to your site.

Updated 1 year ago by Alex Gough

Using GIT via SSH

To utilise GIT, you need to access it via the full path when logged in through SSH. Please see our separate guide on enabling SSH keys. Read more here.

Updated 3 years ago by Ben Oates

How to use TRACEROUTE

We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here.

Updated 2 years ago by Ben Oates

How to point a domain at an external web service

How to point your domain at an external website builder such as Wix, Squarespace, Weebly or Moonfruit.

Updated 7 hours ago by Ben Oates

How to upload files using WinSCP with FTPS and SFTP

WinSCP is a popular freeware FTP/SFTP client for Windows. This guide assumes you have installed WinSCP, and have a valid FTP account with which to connect.

Updated 3 years ago by Ben Oates

My site seems to be down, what can I do?

This can happen for all manner of reasons and this guide details the most common issues and how to resolve them. Read here to find out more.

Updated 3 years ago by Ben Oates

Using Google reCAPTCHA to secure forms on your site

How to use Google reCAPTCHA to stop bots submitting the contact and registration forms on your website.

Updated 7 hours ago by Ben Oates

How to make all traffic to your site use either the www or non-www version of your domain

How to canonicalise your domain so all traffic uses either the www or the non-www version, and why that matters for SEO.

Updated 7 hours ago by Ben Oates

How to add 301 (Permanent) and 302 (Temporary) redirects

How to add and manage 301 permanent and 302 temporary redirects in cPanel after changing your site address or page names.

Updated 5 minutes ago by Ben Oates

Preview Your Website Before DNS Changes

How to preview your Krystal site before changing DNS - edit the hosts file on Windows or Mac so your computer resolves the domain to your Krystal server.

Updated 2 hours ago by Adam Thacker

Steps to cleaning malware

Unfortunately fixing a malware infection can be an slight issue, in some cases, it might be best to seek advice from a developer so they can resolve the issue. Read more here.

Updated 5 months ago by Ben Oates

Removing backups

What to do if we've notified you about backup files that need removing from your hosting account, covering both WordPress and cPanel backups.

Updated 7 hours ago by Ben Oates

How to force a site to use SSL ( HTTPS:// )

Two ways to force your site to load over HTTPS: the Force HTTPS option in cPanel Domains, or an .htaccess rule.

Updated 7 hours ago by Ben Oates

Reissuing your SSL certificate using cPanel SSL/TLS

How to reissue your SSL certificate from cPanel's SSL/TLS section if you're still seeing certificate errors on a supported system.

Updated 4 minutes ago by Ben Oates

How to find your server and PHP error log files

Why errors are hidden from visitors and show as a blank page instead, and how to find them - the cPanel Errors tool, and error_log files via File Manager.

Updated 2 hours ago by Ben Oates

How to check your account resource limits (503 or 508 errors)

Why a 503 or 508 error usually means your account has hit a resource limit, and how to check your CPU, memory and process usage in cPanel.

Updated 2 hours ago by Ben Oates

PCI Compliance Scans - False Positives

Why PCI compliance scans sometimes flag issues that don't actually affect your site's security, because the scanner judges by version number alone.

Updated 7 hours ago by Adam Thacker

PCI Compliance

PCI compliance involves meeting a set of security standards that keep your systems secure specifically around keeping your customer's safe. Read more here.

Updated 1 year ago by Adam Thacker

Can I have a dedicated IP address for my website?

Due to the exhaustion of the IPv4 address space, we do not offer dedicated IP addresses for our shared hosting plans. Read here to find out more.

Updated 3 years ago by Ben Oates

Hosting or streaming video

It's becoming more common to include videos on websites - for testimonials or to promote content. Find out why here.

Updated 3 years ago by Ben Oates

Support for memcached and redis

Whilst we have the options available within PHP Extension selector for both Memcached and Redis on our cloud, business and reseller platforms. Read more here.

Updated 5 minutes ago by Ben Oates

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