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How to disable LiteSpeed connection timeouts

LiteSpeed is the web server we use on all our hosting servers instead of Apache. Find out how to disable LiteSpeed connection timeouts here.

Updated 2 years ago by Ben Oates

What file and directory permissions should I use for my web files?

This article details the correct permissions for your hosting files and directories. We have other articles on understanding file and directory permissions.

Updated 2 years ago by Ben Oates

Where should I upload my website files?

The short answer: The short answer to this question is the public_html/ directory. Further detail: Every cPanel account has what is called a home directory. This is the directory that you would norma…

Updated 2 years ago by Ben Oates

How to clear your web browser cache

Web browsers cache a lot of data - they can store cookies, pages, images, even DNS data locally on your device. This will eliminate browser-related issues.

Updated 2 years ago by Ben Oates

Using FileZilla to upload files via SFTP(SSH) or FTPS(SSL/TLS)

FileZilla is a popular open-source File Transfer Protocol (FTP) client with versions for Windows, macOS and many desktop distributions of Linux. Read more here.

Updated 2 years ago by Ben Oates

How to flush your computers DNS cache

When DNS changes are made they occur instantly on our nameservers. However, it may be some time before your computer sees the changes. See more here.

Updated 1 week ago by Ben Oates

How to disable LiteSpeed server caching

LiteSpeed is the web server we use for our shared servers instead of the usual Apache, and one benefit of this is the caching that is included within LiteSpeed.

Updated 2 years ago by Ben Oates

Understanding file and directory permissions

When you add files and directories to your web hosting space they are assigned permissions - so the server knows who should be allowed access. Read more here.

Updated 2 years ago by Ben Oates

Firewall blocked - I'm getting 403 errors, unable to connect or timeouts

If you find that you are unable to open your website, it just times out or takes too long to respond. You should connect to Webmail or cPanel. See how here.

Updated 2 years ago by Ben Oates

How do I view my website to test it before changing my name server DNS?

How do I view my website to test it before changing my nameservers. Find out more information here.

Updated 2 years ago by Ben Oates

My website has been hacked!

If your website has been compromised, it’s crucial to act quickly to minimize damage and restore your site’s security. This guide provides step-by-step instructions to recover from common compromises…

Updated 1 year ago by Adam Thacker

How to view your web browsers developer tools and error console

Most modern browsers have a JavaScript error console built-in, usually within the developer tools functionality. This guide shows it in the most common browser.

Updated 2 years ago by Ben Oates

Request a LiteSpeed API key

Request a LiteSpeed API key. From WordPress LiteSpeed Cache plugin version 3.x you'll need to obtain an API key in order to use the off-site services. Read more here.

Updated 2 years ago by Ben Oates

Managing domain redirection in cPanel

cPanel has a number of different methods for redirecting domains - we have separate guides that explain each method. Find out more information here.

Updated 2 years ago by Ben Oates

I'm getting a 500 Internal Server Error

If you see an Internal Server Error, it means something has likely gone wrong on the website, however, there is usually no specific error message. See more here.

Updated 2 years ago by Ben Oates

Turn on compression to optimise your site

Enabling compression for your web content means that the server compresses your content before sending it across the internet to visitors. This can often yield a significant performance benefit and w…

Updated 2 years ago by Ben Oates

Changing my websites address

There are many reasons why you might want to change your websites address. Setting up your site in a sub-domain could be one of those reasons, see more here.

Updated 1 year ago by Ben Oates

"Cannot Verify Server Identity" SSL error

As of September 2021, Let's Encrypt have dropped support for their older root CA. More information can be found here - External link opens in a new window. This change has resulted in a number of use…

Updated 2 years ago by Ben Oates

Adding Google verification entries in to DNS

To make use of services such as Google Analytics and Search Console you will need to verify your domain. Google asks you to do this by adding a TXT record to your DNS zone file. We have a separate gu…

Updated 2 years ago by Ben Oates

My website is showing a default web page

If you have recently moved your domain to Krystal, then it is likely that you tried to browse to your domain before you had uploaded your website.

Updated 2 years ago by Ben Oates

Redirection not working, or unexpected redirection occurring

Redirection, when set up using the cPanel redirection tools, places Apache mod rewrite instructions in a special file called .htaccess

Updated 2 years ago by Ben Oates

Network troubleshooting

We have a series of guides that'll help you diagnose network issues that may cause problems accessing your sites. How to flush your computers DNS cache - to ensure you pick up any DNS changes. How to…

Updated 2 years ago by Ben Oates

How to upload files using Cyberduck with FTPS and SFTP

Cyberduck is a popular commercial FTP/SFTP client for Windows and macOS. The screenshots in this guide are from the Windows version, see more here.

Updated 2 years ago by Ben Oates

Penetration Testing

Penetration testing or Pen testing is the process by which a computer system, network or web application is systematically tested to identify and resolve security weaknesses. Read more here.

Updated 2 years ago by Ben Oates

How to use PING

This article is part of our network troubleshooting series and covers the use of PING. The PING command allows you test whether a remote device works online.

Updated 2 years ago by Ben Oates

Creating custom error pages

Visitors to your site will be expecting to see the correct content. But, sometimes things go wrong, for example, they may have clicked an old link. Read more here.

Updated 2 years ago by Ben Oates

How to Turn Your Website Off

There are times when you may need to take your website offline, whether temporarily or permanently. This could be necessary for scheduled maintenance, applying important security updates, or resolvin…

Updated 1 year ago by Adam Thacker

Preventing resource issues from Bots and crawlers

Bots and crawlers make up a significant portion of website traffic, driving up resource usage. While some crawlers like Google and Bing are essential for SEO, many others - particularly AI scraping bots - may be unwanted. This guide covers methods to optimize and control crawler access to your site.

Updated 10 months ago by Alex Gough

Using GIT via SSH

To utilise GIT, you need to access it via the full path when logged in through SSH. Please see our separate guide on enabling SSH keys. Read more here.

Updated 2 years ago by Ben Oates

How to use TRACEROUTE

We use our network troubleshooting series and cover the use of Traceroute. Traceroute is a tool to help identify the path from one device on the internet. See more here.

Updated 1 year ago by Ben Oates

How to point a domain at an external web service

This article will show you how to configure your domain to point at an external web service provider such as Weebly, Moonfruit, WIX, SquareSpace or others. This article also assumes that you want to…

Updated 2 years ago by Ben Oates

How to upload files using WinSCP with FTPS and SFTP

WinSCP is a popular freeware FTP/SFTP client for Windows. This guide assumes you have installed WinSCP, and have a valid FTP account with which to connect.

Updated 2 years ago by Ben Oates

My site seems to be down, what can I do?

This can happen for all manner of reasons and this guide details the most common issues and how to resolve them. Read here to find out more.

Updated 2 years ago by Ben Oates

Using Google reCAPTCHA to secure forms on your site

If you have contact, registration or other forms on your website it's important to try and ensure that they are only used by humans. Robots (or 'bots') search out websites with unprotected forms - to…

Updated 2 years ago by Ben Oates

How to make all traffic to your site use either the www or non-www version of your domain

This article will show you how to canonicalise your website's domain. It is a good plan for Search Engine Optimisation (SEO) reasons to make sure that your website appears on the internet under a con…

Updated 2 years ago by Ben Oates

How to add 301 (Permanent) and 302 (Temporary) redirects

This guide explains how to manage 301 (Permanent) and 302 (Temporary/Found) redirects in cPanel. You may need to add redirects if you change your websites address, or the names of pages or posts. Thi…

Updated 2 years ago by Ben Oates

Preview Your Website Before DNS Changes

To preview your new website hosted with Krystal without changing your DNS name servers, edit the hosts file on your PC or Mac to map your domain to the new server IP. This approach ensures you can te…

Updated 1 year ago by Adam Thacker

Steps to cleaning malware

Unfortunately fixing a malware infection can be an slight issue, in some cases, it might be best to seek advice from a developer so they can resolve the issue. Read more here.

Updated 2 years ago by Ben Oates

Removing backups

How to remove backups that you've been notified about. If you have received an automated notification from us regarding backups found which need to be removed we kindly ask that you do one of the fol…

Updated 11 months ago by Ben Oates

How to force a site to use SSL ( HTTPS:// )

We all want to stay safe on the internet and it's easier to do so when SSL (Secure Sockets Layer) is in use. SSL ensures that all communications between your web browser and the site you are visiting…

Updated 2 years ago by Ben Oates

Reissuing your SSL certificate using cPanel SSL/TLS

If you aren't sure if your operating system supports the new Root CA, please see this guide - Link opens in a new window. Some users may still encounter errors with their SSL certificates on supporte…

Updated 2 years ago by Ben Oates

How to find your server and PHP error log files

Displaying the details of your website's failed code to the world is a terrible security risk as it's impossible to predict what might get displayed. For this reason Krystal's servers are set to NOT…

Updated 2 years ago by Ben Oates

How to check your account resource limits (503 or 508 errors)

If you're seeing a 503 error in response to your request to view a web page this indicates the server was not ready to handle the request. A 508 (Loop detected) error also indicates a resource limit…

Updated 2 years ago by Ben Oates

PCI Compliance Scans - False Positives

PCI compliance scans can sometimes report issues that may not truly affect your website’s security. These false positives occur because the scanner relies on version numbers to detect vulnerabilities…

Updated 6 months ago by Adam Thacker

PCI Compliance

PCI compliance involves meeting a set of security standards that keep your systems secure specifically around keeping your customer's safe. Read more here.

Updated 6 months ago by Adam Thacker

Can I have a dedicated IP address for my website?

Due to the exhaustion of the IPv4 address space, we do not offer dedicated IP addresses for our shared hosting plans. Read here to find out more.

Updated 2 years ago by Ben Oates

Hosting or streaming video

It's becoming more common to include videos on websites - for testimonials or to promote content. Find out why here.

Updated 2 years ago by Ben Oates

Support for memcached and redis

Whilst we have the options available within PHP Extension selector for both Memcached and Redis on our cloud, business and reseller platforms. Read more here.

Updated 2 years ago by Ben Oates

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