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Introducing the new way for you to login to your Krystal account known as Krystal Identity!
2 articles by 1 author
Your Krystal Client area is not the same as your cPanel - which is where you actually configure your web hosting and email accounts. Find out more here.
Updated 1 week ago by Jordan Jones
Contacting Support or Sales. We answer many common questions - both pre-sales and technical - in our Knowledge Base, so try a quick search there first.
Updated 1 week ago by Tristan Payne
Two ways to log in to cPanel: directly with your cPanel username and password, or with one click from your Krystal client area.
Updated 1 week ago by Ben Oates
A guide to choosing a Krystal shared hosting plan: what CPU, RAM and storage actually do, and how to size them for small, medium and large sites.
Updated 3 days ago by Ben Oates
What Switch Credits are, who is eligible, and how to claim credit for unused time with your previous host.
All Krystal Cloud & Unlimited unique website plans are for you to use to host your personal websites - we do not permit reselling on these plans.
Updated 6 days ago by Ben Oates
All Krystal hosting plans include backups. The table below shows the frequency and number of restore points for each plan.
Updated 3 days ago
The server's hostname is useful as it provides an alternate method of connecting to your hosting services. You can find help for your server hostname here.
A number of the Krystal hosting plans come with a free domain name. This article details the types of domains included and how long they're included for.
Updated 5 days ago
Webmail provides a quick and secure way to check your email using a web browser. If you're having trouble logging in, you may find a fix here.
How to monitor your disk usage so you stay on the most cost-effective plan and your sites keep performing well.
Whilst we recommend you set up Two-Factor authentication for your Krystal Client area - it is not mandatory to do so. Find out more information here.
We take the privacy of you and your data seriously, so it's important for us to be able to verify who we are speaking to when you contact us. Read more here.
Why can't I log in and how do I fix it? There are several reasons why you may not be able to access your Krystal client area. Find out more here.
Since launching our Virtual Private Server Cloud platform we found that this upgrade is seen as an extension of our shared hosting platform. Read more here.
Whether to run several websites from one cPanel account or move to reseller hosting, and how to decide between them.
Your hosting plan can be upgraded at any time via your Krystal client area. Find out how you can upgrade within our help section here.
Contacts are added to allow additional people to receive copies of communications. Contacts can additionally be activated as sub-accounts, see how here.
Updated 1 week ago by Adam Thacker
Root access is no longer provided on Krystal VPS servers. See what is included in Managed VPS instead.
There are likely to be occasions we will need to exchange sensitive data with you. We may ask you to send us some login details, find out what to expect here.
Updated 5 days ago by Ben Oates
This guide applies to all users who have an active hosting service with a signup date on or before the following date: 06/10/2021. Get more support here.
Why an account gets suspended, what the temporarily offline message means, and what to do about it.
How to set up, remove and troubleshoot two-factor authentication (2FA) on your WHM account, including what to do if you can't use a backup code.
How to capture a screen recording using a browser-based tool that needs no software installed - useful for showing support exactly what you're seeing.
How to set up, remove and troubleshoot two-factor authentication (2FA) on your cPanel account, including what to do if you can't use a backup code.
How to change your cPanel or WHM password and find your cPanel username - including why this won't change your Krystal client area password.
What to include in a support ticket to get the fastest resolution, and why pasting an AI's diagnosis of your issue usually slows things down.
Updated 3 days ago
by Ben Oates
