I'm unable to access my Krystal Client Area

Getting Started

Why can't I log in and how do I fix it? There are several reasons why you may not be able to access your Krystal client area. Find out more here.

Accessing and working with Staging sites

Managed WordPress › Staging & Cloning using Onyx

Staging sites are a special type of clone - in that any changes you make on a staging site can be pushed back to the live site it was created from. Staging sites do not count towards your Onyx site l…

My accounts been suspended - what can I do?

Getting Started

We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, find out why yours may be suspended here.

Shell access to your server using SSH (PuTTY for Windows)

cPanel › cPanel Advanced Topics

All Krystal plans include SSH access. If you are a reseller we have a separate guide on enabling SSH for your account and then creating WHM packages to enable it for your clients. PuTTY is the de fac…

Use SSH/SFTP key pairs on macOS

cPanel › cPanel Advanced Topics

MacOS is derived from Unix style operating systems, so understandably, the tools to manage SSH connections are already built in. Public/private key authentication, as the name suggests, uses two spec…

How to use public/private keys for SSH and SFTP (Windows)

cPanel › cPanel Advanced Topics

This article assumes you have already installed the PuTTY suite of applications. Public/private key authentication, as the name suggests, uses two special cryptographic text files (called keys) to au…

Add FTP accounts (SFTP & FTPS)

cPanel

File Transfer Protocol as the name suggests is a standard way of transferring files between computers. You can use it to transfer files from your computer to your web hosting space. Krystal servers s…

Customising the Account Suspension template in WHM

Reseller Guides

Krystals' reseller service is white labelled. This means we won't email things like account suspension notices to your clients - you will receive them for any cPanel accounts in your reseller plan. W…

Setting an account security question

Getting Started

We take the privacy of you and your data seriously, so it's important for us to be able to verify who we are speaking to when you contact us. Read more here.

Managing sub-user accounts

Managed WordPress › Getting Started with Onyx

There may be times when you would like to allow access, through Onyx, to one, or more sites. For this reason, Onyx supports the adding of additional users to chosen sites. Some uses of this feature m…

How to access your database via phpMyAdmin

Managed WordPress › Onyx Databases

phpMyAdmin is a database management tool. It can be used to perform database imports and exports as well as edit data. It should be used with caution as incorrect use could cause data loss or damage…

How do I access WHM (Web Host Manager)?

Reseller Guides

Your reseller WHM control panel allows you to manage your reseller account and access your clients individual cPanel accounts. Find out more information here.

Change your email account password or mailbox quota

Email

This article walks you through changing the email password for a cPanel email account or altering the mailbox quota (mailbox size limit). If you do not know your direct cPanel login, you can also log…

Krystal hosting plans - account resource limits

Getting Started

All Krystal Cloud & Unlimited unique website plans are for you to use to host your personal websites - we do not permit reselling on these plans.

JetBackup - Restoring a full account backup

cPanel › Jet Backup

We use JetBackup for our internal system backups and we share these backups with you to enable restoration of files, databases, CRON jobs, DNS Zones, Email, SSL Certificates and your full account. Yo…
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