Getting Started with Onyx

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Managed WordPress Plan Resource allocation - How do I increase my sites resources?

When looking at hosting a site, your first question will generally be something along the lines of " How do I know what resources are necessary for my website and my plans for future development? ".…

Updated 4 days ago by Tristan Payne

Managing WordPress updates

On newly created WordPress sites, updates are enabled by default on Onyx. This means your WordPress sites will automatically update to the latest minor versions and translation files (e.g. 6.x.x to 6…

Updated 3 years ago by Tristan Payne

How to force HTTPS (SSL) on your Onyx Site

So, you've signed up for Onyx, you've configured your domain names and are using your free LetsEncrypt SSL certificates but you're still not seeing the green padlock or secure notice in your web brow…

Updated 4 days ago by Tristan Payne

Connecting to your site using SSH / SFTP

SFTP stand for SSH File Transfer Protocol or Secure File Transfer Protocol. SFTP is used to get files too and from your Onyx site's storage. You will need to use the details you obtain from following…

Updated 23 hours ago by Tristan Payne

Using KARMA to export WordPress sites from a cPanel account in to Onyx

We offer a number of ways to get your WordPress sites up and running in Onyx. This guide walks through using KARMA from within your Krystal client area to find and export WordPress sites currently wi…

Updated 4 months ago by Tristan Payne

Why does my Onyx visitor count show as higher in Onyx than my Analytics tool?

You may have noticed that your Onyx visitor count sometimes appears to increase faster than the visitor count on analytics tools such as Google Analytics or Plausible. Essentially, this is because ea…

Updated 3 years ago by Tristan Payne

Re-installing the default plugins and other Onyx tools

Onyx has three tools available; Re-install default plugins. Restart PHP. Regenerate wp-config.php file. This article runs through each of those tools and their uses.. Accessing Onyx Tools. You'll nee…

Updated 3 years ago by Tristan Payne

Managed WordPress - How to change your website name

Every site in your Onyx dashboard has a site name, which is a display label shown throughout the dashboard to help you identify the site at a glance. This is separate from the site's URL, such as sit…

Updated 4 days ago by Tristan Payne

Onyx WordPress site importer - Importing a site using SSH

Onyx offers several options to import your site. This guide walks you through importing a WordPress site in to an existing Onyx WordPress site. This will import all files and the WordPress database.…

Updated 3 years ago by Tristan Payne

How to login to Managed WordPress via your Krystal Client area

Login to Managed WordPress via your Krystal Client area. Start by logging in to your Krystal Client Area - link opens in a new window. Then click My Services or select Services > My Services from the…

Updated 1 month ago by Tristan Payne

Managed WordPress - Enabling and customising debug mode

WordPress is a PHP based Content Management System (CMS), so at some point you may need to troubleshoot a PHP error. One of the most common symptoms is the infamous "white screen", where the site sim…

Updated 4 days ago by Tristan Payne

Unable to create directory uploads

"Unable to create directory uploads" is a very common WordPress issue when moving from one webhost to another. The error means that WordPress no longer has permission to save uploaded files/media to…

Updated 3 years ago by Tristan Payne

Changing your PHP version in Managed WordPress

PHP is a programming language that forms the basis of many modern content management systems, including WordPress. Like any programming language, it is updated regularly, with newer versions typicall…

Updated 4 days ago by Tristan Payne

Managed WordPress - Single Sign On (SSO)

The Managed WordPress Login script gives us a secure way to log into a client's WordPress site without going through the standard login page. This is useful because some security plugins hide, rename, or restrict the WordPress login page, which can cause issues with normal login methods and support tools. SSO works around this by authenticating the user directly, rather than submitting a username and password through the login form.

Updated 1 week ago by Tristan Payne

Connecting to your Onyx Database via MySQL WorkBench

This is a brief guide covering connecting to MySQL on Onyx. For this guide we will be using an SSH Tunnel within the MySQL WorkBench tool provided by the MySQL website - external link opens in a new…

Updated 3 years ago by Tristan Payne

Managing sub-user accounts

There may be times when you would like to allow access, through Onyx, to one, or more sites. For this reason, Onyx supports the adding of additional users to chosen sites. Some uses of this feature m…

Updated 5 months ago by Tristan Payne

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