How do I login to my Krystal Client Area using Krystal Identity?
Updated 1 week ago
by
Tristan Payne
Logging in directly
To access your Krystal Client Area, please visit https://krystal.io/client/
Logging in from Krystal.uk
You can also use the "Login" button on the top right of the Krystal.uk homepage!
Krystal Identity - Logging in for the first time
If this is your first time logging into your client area since 20/10/23, you will find that this looks a little different than you're used to.
Over the last few months we've been working on a new way for you to login to your Krystal account known as Krystal Identity and your login information has already been migrated to this new, more secure system!
- For your first login to Krystal Identity, you will need to click "Continue to login":
- Please enter your existing email address and password to continue:
- An email will be sent to your email address containing a verification code:
- Paste this code into the login screen and select "Continue" and you will be automatically redirected to the Krystal Client area as normal!
- Done!
Forgotten your password, email address or 2FA issues
Forgotten password
If you've forgotten your password simply click the Reset your password link at the bottom of the Login form to be sent an authorisation code by email.
Copy the authentication code from your email
Paste the code from the email into the form to reset your password.
Forgotten email address
If you can't remember your email address, please check for invoices or other communications from Krystal - they will usually be sent to the account holders primary email address.
If you're unable to access the account, please contact support and we can begin the enhanced security procedure to help you gain access to the account.
Please note you will need to supply the required ID.
Forgotten 2FA
If you're unable to generate a 2FA code (maybe you've changed phones or no longer have access to the 2FA app) - and you don't have access to your backup code you'll need to contact support.
We will then begin the enhanced security procedure to help you gain access to the account.
Please note you will need to supply the required ID.
